To provide our services, we may collect the following types of personal data about you:

• Identifiers: Name
• Contact Information: Mobile phone number, email address.

We collect your personal data through the following means:

• Direct Interactions: You may provide personal data by filling out a registration form.
• Automated Technologies or Interactions: As you interact with our website/app, we may automatically collect technical data about your devices, browsing actions, and patterns.
• Third-Party Sources or Publicly Available Sources: We may collect personal data about you from third parties or public sources.

Your personal data is collected for the following purposes:

• For marketing campaigns and research purposes.
• To offer customer support, respond to inquiries, and resolve issues.
• To analyze user data to enhance our applications, improve user experiences, and develop new features.

Personal data will not be subsequently processed in a manner inconsistent with the original collection purposes.

• We will process your personal data, both manually and automatically, using our systems/data processing tools to provide the best services to you.

We collect and process your personal data based on one of the following legal bases:

• Consent: When you provide explicit consent for the collection and use of your personal data.
• Legitimate Interests: We process your personal data to pursue our legitimate interests, provided that these interests are not overridden by your rights.
• Public Interest: In some cases, we may process your personal data at the request of public authorities or for purposes of public interest.

We may disclose your personal data with trusted partners or service providers to fulfill the purposes listed below or if required to third parties if we believe that such action is necessary to:

• Legal Compliance: We may share your personal data to comply with applicable laws, regulations, and legal processes. This includes responding to requests from government and security authorities.
• Research and Analysis: We may share anonymized and aggregated data with third parties for research, analysis, and other purposes in a way that does not personally identify you.
• Service Provision and Improvement: We may share your personal data with trusted third-party service providers who assist in operating our services, conducting our business, or serving our users. The service provider is contractually bound to maintain the privacy and security of your data and to use it only for the purposes we disclose to them.

When we transfer your personal data outside KSA, we ensure it has an appropriate level of protection and that the transfer is lawful. This includes relying on adequacy decisions issued by the relevant data protection authority and using standard contractual clauses for transfers of personal data. You can obtain more details of the protection given to your information when it is transferred by contacting us using the contact details mentioned below.

All information you provide to us is stored on our secure servers. To protect your data at rest and in transit, we have put in place state-of-the-art security measures, including appropriate administrative, technical, physical, and organizational controls to safeguard and keep your personal data confidential. This includes access controls, encryption, regular security assessments, and employee training. We continuously monitor and adapt our security measures to mitigate risks and protect your information from unauthorized access, disclosure, alteration, or destruction. Our vigilant approach to information security ensures the highest standards of privacy and compliance with data protection regulations. However, you are solely responsible for ensuring that the data you submit through the website is complete, correct, and accurate.

Contact us immediately if you think someone has obtained your password, usage code, secret number, or any other confidential information.

• Contacting us immediately if you suspect your credentials are compromised.
• Avoiding sharing confidential data via insecure channels.
• Using a secure browser for online transactions and keeping antivirus software updated.

We retain your personal data only as required by law and for the specific purpose outlined in this notice. We will retain and use your information as necessary to comply with our legal obligations (for example, if we need to retain your data to comply with applicable laws), resolve disputes, and enforce our agreements and policies as instructed by regulatory authorities. We keep your information in line with our data retention policy. We will not keep your personal data for longer than is necessary for the purpose for which it was collected. This means that your personal data will be destroyed or erased from our systems when it is no longer required, as per our approved data disposal methods. We take appropriate steps to ensure that we process and keep your personal data based on the following:

• For the duration for which the personal data is used to provide you with a service.
• As required under law, a contract, or about our statutory obligations.
• Only for as long as is necessary for the purpose for which it was collected, is processed, or for longer if required under any contract, by applicable law, or for statistical purposes (if anonymization is performed), subject to appropriate safeguards.

You have the right to:

• Right to be Informed: You have the right to be informed about the collection and usage of your personal data, including why and how we collect your personal data, the purposes for processing your data, and who it will be shared with.
• Right to Access Your Personal Data: Request access to the personal data we hold about you.
• Right to Request Access to Personal Data in a Readable Format (Data Portability): Request access to your personal data in a readable and clear format that is retained with us, if technically possible, through your preferred channel.
• Right to Rectify Your Personal Data: Request the correction of inaccurate or incomplete data.
• Right to Erase Your Personal Data: Request deletion of your data under certain circumstances.
• Right to Withdraw Consent: You can withdraw your consent to the processing of your personal data at any time unless there are legal/business reasons that require otherwise. This right entitles you to request that we no longer process your personal data.

In the event that you submit a request to exercise one of these rights, you will receive an initial response from the date of receipt of the request by contacting us via the following information:

• Email: info@moc.gov.sa
• Phone: +9668001189999

Providing data to us is optional, and when you wish to provide data, it is collected using digital forms or applications, in which the personal data that you are asked to provide is clarified by marking the mandatory fields with an asterisk (*) or an alert message.
As for the non-mandatory data, you can choose not to provide it to us.

Links to other websites have been provided on our website to meet the user’s needs. We are not responsible for any content on those websites, nor for any person’s use of them or their proper functioning, or for any problems that may arise from their use. The user is responsible for all actions they take while using any of the websites they visit through those links on this site. We also advise you to refer to the privacy policies of those websites.

In case of any complaints or inquiries related to the privacy policy or handling of personal data, please contact the website administration via the following email (info@moc.gov.sa). This will be coordinated with the specialists from the Ministry’s Data Management Office.
If you are not satisfied with how we handle your complaint, or if you do not receive a response within one month, you may file a complaint with the competent authority, the Saudi Data and Artificial Intelligence Authority.

Address: Kingdom of Saudi Arabia, Riyadh

We reserve the right to modify this Privacy Notice from time to time. Changes and amendments to this Privacy Notice will take effect immediately upon posting on this website. Users are encouraged to periodically review this notice to stay fully informed of any updates.